Cancellation policy

Right to cancel

You have the right to cancel your contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you take, or a third party indicated by you other than the carrier, takes possession of the goods. To exercise your right to cancel, you must inform us (Horst Stengel & Sohn e.K., An der Asbacher Straße 28, 98574 Schmalkalden, Germany, stengel-kunststoff-fussring@t-online.de, Telephone: +49 (0) 36 83 / 783 073, Fax: +49 (0) 36 83 / 783 084) of your decision to cancel your contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the sample cancellation form below, which is not compulsory, however. To meet the cancellation deadline, it is sufficient for you to send your statement regarding your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel your contract, we will reimburse all payments received including the costs of delivery (except for any extra costs that arise from you choosing a delivery service other than the cheapest standard delivery service offered by us), without delay and no later than 14 days from the day we were informed about your decision to cancel your contract. We will make the reimbursement using the same means of payment as used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We may refuse reimbursement until we receive the goods, or until you have provided evidence that you have returned the goods, whichever is earlier. You are to return or hand over all goods to Horst Stengel & Sohn e.K., owned by Fred Stengel, An der Asbacher Straße 28, 98574 Schmalkalden, Germany, without delay, and in any event no later than 14 days after the day on which we were informed about your decision to cancel the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods if this loss of value results from anything you do that is unnecessary for establishing the nature, properties and functionality of the goods.

The right to cancel does not apply to the following contracts:

Contracts for the supply of goods, which are not prefabricated and which require the consumer to choose and define the goods in order for them to be manufactured, and/or which are specifically tailored to the consumer's needs.


Horst Stengel & Sohn e.K.

Owner Fred Stengel

An der Asbacher Straße 28

98574 Schmalkalden


by fax to: +49 (0) 36 83 / 783 084

or by email to: stengel-kunststoff-fussring@t-online.de

I/We* hereby give notice that I/we are canceling my/our contract of sale of the following goods:

Order date/order number*

Customer name

Customer address

Signature (only required if sent by fax)


* Required fields