general terms and conditions


Scope

The following terms and conditions apply to all contracts, supplies and services between Horst Stengel & Sohn e.K., owned by Fred Stengel, and its customers. The customer is a consumer, unless the goods and services ordered from Horst Stengel & Sohn e.K., owned by Fred Stengel, are used for a purpose relating to a commercial or independent professional activity; they are hereinafter referred to as private customers. Our customers are tradespersons if goods and services are ordered from Horst Stengel & Sohn e.K., owned by Fred Stengel, for the purpose of a commercial or independent professional activity within the meaning of §14 BGB. Any terms and conditions of the customer that deviate from these terms and conditions are hereby revoked. All deviations require explicit confirmation in writing to take effect.

Pricing and customers

All offers are subject to change without notice. The prices shown on the internet, which contain statutory VAT, apply to private customers. Quantity and bulk prices depend on stock-keeping unit, color and version. The items will be shipped by a company commissioned by us.

Warranty and complaints

If delivered items show obvious material and manufacturing defects, including damage caused in transit, please immediately report such defects to us or the employee of the company making the delivery.  Failure to make a complaint does not affect your statutory rights, however. For all other defects to the purchased goods occurring during the statutory warranty period, you have the statutory right of subsequent performance, removal of defects/replacement, and – where special statutory conditions apply – further entitlement to a reduction or rescission in addition to compensation, including compensation for loss instead of fulfillment, and reimbursement of additional expenses incurred. Disclaimer: Delivered goods may differ slightly from the products shown for technical reasons and do not count as defects. We offer you a 12-month seller's warranty notwithstanding these statutory claims. Defects or faults which are due to incorrect operation, use of force, and wear and tear are not covered by this warranty. Details can be found in the warranty terms which are included with each item.

Shipping costs per order

Private customers will be charged a flat rate of €5.36 (VAT included) for shipping items up to 1 kilogram within Germany. For EU countries shipping costs are €12.00. For the rest of the world prices are available on request. Shipping costs for custom-made items can be found in your quote or contract.

Payment

Items are always delivered against invoice. Invoices are due immediately upon receipt of the goods, without any discount, unless otherwise agreed. To hedge against credit risk, we shall reserve the right to carry out the delivery requested by you only against advance payment or down payment depending on your credit rating.

Reservation of title

All goods supplied remain the property of Horst Stengel & Sohn e.K., owned by Fred Stengel, until payment of all the claims arising from the business relationship is made in full.

Court of jurisdiction

Court of jurisdiction is Meiningen.

Provider identification

Horst Stengel & Sohn e.K. 
Owner Fred Stengel

An der Asbacher Straße 28
98574 Schmalkalden
Germany

Tel: Fred Stengel 

VAT number: DE 812 372 196 
Tax number: 171/163/08 401